The sustainability of any enterprise portal is often threatened by its own success. Without careful attention to Governance, even the best-designed enterprise portals will slip into obsolescence. Over time, burdened by the weight of insufficient content management practices or misaligned development efforts, these sites will hide critical resources in hard-to-find locations, and degrade the overall user experience. Similarly, by not addressing Change Management, enterprise portals risk becoming irrelevant by ignoring factors that can influence portal adoption and sustainability (e.g., existing business processes and organizational structures, underlying IT structures, and corporate culture).

LDS’ Governance and Change Management services involve the development and launch of Strategic and Operational Governance organizations, along with documented processes to support the enterprise portal and its assets in a production environment. We identify the Change Management issues that accompany the upcoming launch or release of the portal, and the behavioral shift to common processes and programs. LDS addresses the change issues and establishes an approach to mitigate each one, with responsibilities assigned to ensure coherent and coordinated execution.

Value

LDS' Governance and Change Management services enable organizations to:

• Manage to the portal vision and objectives
• Provide oversight of the portal teams' roles and responsibilities
• Ensure compliance with portal policies, procedures and standards
• Define and execute the portal Content Management strategy
• Continually measure and assess portal adoption and effectiveness
• Identify and address the change management issues that must be addressed for the portal to be sustained.

Ultimately, the value of Governance and Change Management is that it helps you to deliver upon your portal's strategic objectives - why you launched and funded the initiative in the first place

Duration

Determined by project scope.

Deliverables

Deliverables associated with LDS' Governance and Change Management services typically include the following business impact documents:

• Governance Plan to identify and design core governing bodies and processes (e.g., portal strategy, content management, communications, design and functional change) to operate and maintain the portal
• Change Plan to identify and establish a detailed plan of action to address all the portal "people impact" challenges. There is a direct line-of-sight between the components of the Change Plan and your portal's vision and strategic objectives.
• Metrics Plan to identify the leading and lagging indicators related to both the strategic and operational aspects of your portal's strategy. The Plan doesn’t "stop" with tracking or analysis, but also ties this information back into the working processes of your Governance teams to assure appropriate corrective actions are taken. It also address the technical requirements and implications for enabling the proposed Metrics Plan.

Investment

Please contact John Fee, LDS VP of Business Development, for more information.

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