LDS' Operational Governance Planning and Design services define the critical people, process, tools and guidelines needed to maintain and operate the portal in a post-launch production environment. These services are vital to ensure the portal's sustainability but are often one of the most under-scoped and under-planned considerations of the new portal or web channel.

While we can and should think of Operational Governance best practices of defining the critical content publishing and management processes for the portal, it's important to extend the scope of this definition to include the governance policies and procedures for all assets of the portal, not just the content. These assets include the important Portal Design Standards and other design patterns and components that make up the structural design ideas of the new site. In addition to this wider governance of all portal assets, we need to also define here the governance policies and processes to support emerging Web 2.0 assets, such as collaboration and team sites, and the sprawling, almost explosive, nature of the proliferation of enterprise assets.

Simply stated, operational governance is a knowledge management strategy for the business as much as it is a publishing and administrative management strategy.

We define Operational Governance Plans and Designs early in our lifecycle because Operational Governance outputs are often design-affecting. Absent these operational plans and models prior to design completion, a new site could launch with significant misalignment to people, budget, or other operational dependency gaps.

As probably our most "central" Business Impact Service, Operational Governance Planning and Design Services align to other critical Business Impact Services, including Metrics and Adoption Management Planning and Execution, and Migration Planning and Design.

Value

The successful and affordable maintenance of the site will depend largely on the right decisions made, or not made, in the Operational Governance Plan and Design. At LDS, our best practices bring these issues to stakeholders early for discussion, guidance, and resolution. We provide critical advice and counsel throughout all phases of the portal project to guide the governance discussion and decisions.

Duration

Determined by project scope.

Deliverable

The deliverable associated with this service is typically the Operational Governance Plan and Design.

Investment

Please contact John Fee, LDS VP of Business Development, for more information.