Enterprise Management Solutions
At LDS, we are considered best of breed in business-to-employee (B2E) portals that represent Enterprise Management Solutions to our customers. Here, our clients need to leverage the global reach and enabling powers of Enterprise Portals (EPs) to get tools, services, and knowledge into the hands of employees, managers, communities of practices, and executives. In doing so, they drive costs out of the business and create standard processes and best practices that help get business done everyday. In addition, Enterprise Portals create enduring value and a competitive advantage when we use portals to connect people in their critical relationships in and around the company.
Enterprise Portals can be broad gateways that provide access across a wide range of corporate and local services, while delivering standard portal tools and capabilities in a personalized way across the business. Increasingly, EPs also include deep, functional work centers where job-related tools and capabilities reside, based on user roles and affiliations. This concept of breadth and depth of the "footprint" of portals changes from client-to-client, and the plan for the "right portal" for your company should be uniquely focused on your business, your employees, and the outcomes and impacts that net the highest possible return. A good Portal Strategy will define this vision, along with the portal model and approach that will best serve your company.
We have significant experience and deep portal best practices in envisioning and designing our clients' Enterprise Portals. We approach each Enterprise Portal engagement bringing these ideas and applying them, as appropriate, to our client's situations; The Evolution of Portals and Informed Portal Designs are all concepts we use to talk about important portal trends, and the value proposition for Enterprise Portals. Regardless of the state of your current intranet or web assets, we can quickly assess your current state, while looking forward to the to-be state for your Enterprise Portal. In doing so, you can expect our approach to be business-focused and user-oriented. Our objective is to define and design online channel solutions that deliver results aligned to your enterprise priorities and considerate of your user intents and needs.
Employee and Manager Self-Service
The portal is an excellent vehicle for realizing service delivery across an organization. From Human Resources, to Corporate Financial Services, to functional areas such as Marketing and Sales…the portal can standardize, and localize, services for easy access by end-users. We often refer to these portal capabilities as employee and manager self-service (ESS/MSS), and they are often aligned to business process re-engineering and other transformation efforts that drive operational efficiency. LDS has envisioned and designed hundreds of these solutions across all industries. From our perspective, these solutions are most successful when we design portal solutions that:
- Capitalize on the investments our clients have made in business process re-engineering (BPR) and/or their enterprise resource planning (ERP) systems
- Encourage our clients to focus on e-enabling critical business processes while building and leveraging their existing enterprise digital assets
- Focus on the factors that affect early and sustainable adoption by people
- Synthesize the online channel with offline channels to gain leveraged value and ensure a seamless user experience
- Concentrate our early analysis on identifying the people, processes, and technologies that comprise the total "ecosystem" of the e-enabled channel
- Include a focused and integrated Change Management Plan that anticipates the impacts to people, their roles, and their work practices.
We discuss in more detail our enterprise management portal solutions to human resources, sales and corporate communications concerns.
