People-Centered Design

People-Centered Design is a system of best practices for informing the design of online and offline solutions to promote changes in the way people work. It is an evolutionary extension of user-centered design that ensures that solutions are relevant and easy-to-use as well as readily adopted to promote desired transformations in work practice.

People-Centered Design is anchored in an explicit understanding of the business objectives and vision, in conjunction with a sound and actionable understanding — what we call people models — of how people within an organization work, think, and change. This understanding of work practice and change informs the design of solutions that support people in completing their work effectively while inviting and promoting changes in what they know, how they make decisions, and how they behave.

We apply People-Centered Design within every phase of the portal development process, in concert with our methodology, The Logical Approach^SM and the Informed Design philosophy. People-Centered analysis informs design by connecting explicit business objectives to a preliminary vision of how people in the organization need to operate to realize the business objectives. Cascading from this analytical start, each subsequent People-Centered Design activity is a disciplined application of our current best practices, designed to deeply infuse transformation into every aspect of the portal development process.

By placing people in the center of the e-enabled environment, while maintaining focus on the business objectives, LDS is able to:

• Effectively align people, process, technology and assets
• Speed the design process
• Manage risk
• Ensure that solutions are on-target to achieve optimal outcomes.