People-Centered Design

People-Centered Design is a system of best practices for informing the design of online and offline solutions that deliberately and actively promote changes in the way people work in order to achieve adoption and business results. It is an evolutionary extension of user-centered design that ensures that solutions are not only easy to use and useful, but that they are adopted and promote desired transformations in work practice.

How People Work, Think and Change — People-Centered Design is a best practice anchored in an explicit understanding of the business objectives and vision, in conjunction with a sound and actionable understanding – what we call people models – of how people within an organization work, think, and change. This understanding of work practice and change informs the design of solutions that support people in completing their work effectively while inviting and promoting changes in what they know, how they think and make decisions, and how they behave.

Application Throughout the Process — We apply People-Centered Design within every phase of the portal development process, in concert with the LDS methodology, The Logical Approach^SM and the Informed Design philosophy. People-Centered analysis informs design by connecting explicit business objectives to a preliminary vision of how people in the organization will need to operate in the future in order to realize the business objectives. Cascading from this analytical start, each subsequent People-Centered Design activity is a disciplined application of our current best practices, designed to deeply infuse transformation into every aspect of the portal development process. The result? Successfully evolved work practices that fully support the overall business objectives.

By placing people in the center of the e-enabled environment, while maintaining focus on the business objectives, we're able to effectively align people-process-technology-assets, speed the design process, manage risk, and ensure that solutions are fully on target to achieve optimal outcomes.

Find out more about our people-centered capabilities and practices by taking a tour of our User Assessment Center, or learn more about some of our other best practices.