Portals are all about enabling relationships — with and among employees, partners and providers, and customers. As businesses transform and evolve, the importance of leveraging technology to profoundly connect people to a company’s most important initiatives becomes paramount to ensure the portals’ overall success.

As part of our User Experience and Usability Assessment services, we apply a range of quantitative and qualitative methods and measures to analyze and assess users’ preferences and perceptions, and assess their readiness to understand and apply concepts, perform tasks, accomplish goals, and adopt the site in the context of their everyday work.

Most of our work in advancing the user experience is an integral part of our Portal Design. We do, however, provide those services on an "a la carte" basis when user experience assessment or innovation is required as a service. Here, we bring a variety of protocol, best practices and techniques to assess the likely gaps between an "as is" and "to be" state relative to successful and optimized user adoption.

Value

LDS’ User Experience and Usability Assessments services enable organizations to:

• Clearly define portal adoption objectives and their underlying metrics by aligning the portal with user work habits and needs
• Establish the foundation for an ongoing and iterative assessment of the portal’s effectiveness
• Guide the portal’s continuous improvement and evolution as people, processes and business objectives evolve
• Anticipate and proactively addresses users needs and challenges
• Enable users to efficiently and successfully complete their tasks and execute processes.

Duration

Project-defined variable

Deliverables

Deliverables associated with LDS' User Experience & Usability Assessment services offering typically include the following:

• Asset & UX Assessment

Investment

Please contact John Fee, LDS VP of Business Development, for more information.