The legal function of a global professional services firm was redefining itself following a structural reorganization. It wanted a new community workspace where it could share ideas, collaborate on work, and leverage its collective knowledge. To help, they enlisted LDS to strategize and design a new digital hub for the legal team.
We collaborated with a core team to understand the current-state ecosystem and identify opportunities for knowledge creation, consumption, sharing, and maintenance. Tracking interdependencies between needed work and knowledge practices, we created a framework for new ways of generating valuable knowledge collateral in the context of – and in service to – the work itself.
The solution is a digital “marketplace of ideas” where people can feel the pulse of the organization and tap into the expertise of their colleagues. More than a trap-and-store knowledge management repository, the digital community enables social participation, crowd-sourcing, and collaborative learning in addition to supporting work management, status, and sharing.
With greater connectivity and knowledge access supporting awareness, engagement, and accountability, the client has a more effective and innovative workforce. Employees are empowered to seek expert advice and participate proactively in the creation and evolution of their department’s thought leadership. Governance structures, including taxonomies and workflows, ensure the integrity of knowledge assets over time.