The employee experience goes beyond digital first
With the transforming operating model of digital age business as the line of sight, this year saw organizations envision employee experiences and platforms that encouraged adoption of new work practices and invoked engagement in new purpose and culture models.
Disruption driven by the extraordinary events of the past year spurred 4IR companies to escalate the implementation of smart, adaptive technological platforms that connected the diverse assets of the enterprise into a personalized, seamless, and insightful experience for individual workers, thereby realizing a holistic, top-down experience that helped employees adopt practices and build capabilities that anticipated and pre-empted the future state.
What didn't move?
Not all business leaders recognized that a modern, digital first employee experience isn’t inherently of strategic value unless it is connected to the shifting mindsets and behaviors needed in transformative business models. Companies slow to evolve from organizational siloes and fragmented technology stacks were stymied in their efforts to realize an employee experience directly correlated to overall mission and purpose, growth and performance, as well as culture and human-centricity.
For our perspective, see LDS On: Employee Experience Strategy.